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Welcome to Our Frequently Asked Questions Area

  • What is a domain name?
  • Who owns the domain name?
  • How do I buy a domain name?
  • What domain names can I have?
  • How can I choose my domain name?
  • What domain names can I have?
  • Can I register any domain that I like?
  • What is allowed in a domain name composition?
  • Can I move my domain to another ISP or web host?
  • Can I modify the contact information for the domain?
  • Will I be notified for renewal before the domain expires?
  • How much are domain names?
  • How can I create subdomains for my domain to point at my server?
  • When does the DNS update?
  • Can I have an IP address as my MX record?
  • How long does it take for a DNS change to take effect?
  • Why can't I buy a domain name that has expired?
  • What happens to my domain if it expires and I don't renew it?
  • What if I forget my password?
  • Can I host my own domain?
  • What do I get if I buy a domain name from you?
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    What is a domain name?
    Your domain name is your identity on the Internet. It serves as your very own address on the web. When someone types in your domain name in the URL field, it leads that person to your website.
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    Who owns the domain name?
    Rights to the domain name belong to the person or company it is registered under. Domain names are usually valid for at least one year depending on the plan you get. Internet Corporation of Assigned Names and Numbers (ICANN) monitors and regulates all registered domain names.
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    How can I choose my domain name?
    You can choose any domain name you want. You can even have one composed of alphanumeric characters - so long as no one else has taken it yet. You can check your domain name's availability by using any Domain Search Engine. You can also search your desired domain by using this www.mateors.com/wev2
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    What is allowed in a domain name composition?
    You can use letters A to Z of the alphabet, the numbers 0-9, and hyphens (-) in any combination. Hyphens cannot be used at the beginning or at the end of your domain name. A domain name including its extension (.com, .org, etc.,) should not be longer than 63 characters.
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    What domain names can I have?
    You can register the domain types:
    .com .net .org .info .biz .name .tv .cc
    .co.uk .me.uk .org.uk
    .uk.com .uk.net .gb.com .gb.net .eu.com
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    Can I register any domain that I like?
    Domain names are available for registration on a first-requested, first-served basis. You can only register those domains that have not yet been registered by any other individual or entity. Additionally, if a name is closely related to any existing company name or trademark name, and you register the domain for none of your business, you do have a chance to face a domain name dispute at some future date.
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    How do I buy a domain name?
    We offer some of the cheapest prices for domain registrations in the world! Payment can be made via MasterCard, VISA, VISA Delta, Switch, Solo and American Express, Cheque, invoice.
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    Can I modify the contact information for the domain?
    Yes. If you registered your domain through Quantumcloud, then please fill out the appropriate form to have the contact information for your domain modified in the registry record. If you registered your domain through another provider, then please contact your registrar to modify the contact information for your domain.
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    Can I move my domain to another ISP or web host?
    Yes. You can move your domain to any ISP or web host. This move is officially known as domain modification, and it involves a change in the nameservers for your domain with nameservers from the ISP or web host you are moving your domain to.
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    Will I be notified for renewal before the domain expires?
    If your domain was registered through us, then we will notify you by email for renewal before the domain expires. We recommend that you always keep a valid email address in our file so we can notify you before the renewal date. Also, you would also need to make sure that your email filter does not block or delete emails from admin@mateors.com. Please consult with your ISP or email provider to check if they use any email filter. We won't be responsible for expiration of your domain due to non-renewal on time by you.
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    How much are domain names?
    Our current prices can be found on our pricing page.
    Note domain names MUST be registered for a minimum of 1 year. Registration fee includes the use of the domain exclusively for the period you register for, web and e-mail forwarding, DNS and name server management and a holding page option. Prices do not include Web Hosting or POP3 mail boxes although these can be purchased at an extra cost.
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    How can I create subdomains for my domain to point at my server?
    Simply go to the Manage DNS page and add a new A entry.
    Example: I want to create a subdomain called 'secure' and redirect it to a secure server. Therefore I need to add: secure A XXX.XXX.XXX.XXX (secure server IP). This way, secure.domainname.com will go to the secure server.
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    When does the DNS update?
    Our DNS updates twice a day. The DNS refresh times do change but the spacing between refreshes will stay the same.
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    Can I have an IP address as my MX record?
    Yes you can have an MX record that is an IP address as long as you enter a full stop at the end of the IP address.
    e.g. MX entry: 81.140.129.225. (with the "dot" at the end). Priority: 10.
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    How long does it take for a DNS change to take effect?
    It usually takes 24 hours for a DNS change to take effect but please be aware that in some cases it will take up to 48 hours.
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    Why can't I buy a domain name that has expired?
    Although a domain name may have expired, it is not immediately available for registration by someone else. Depending on the registrar, they may keep hold of the domain name for several months. We recommend you use our "domain watcher" to watch most domains so they are automatically registered when the domain is released for resale.
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    What happens to my domain if it expires and I don't renew it?
    Domain names are purchased for a certain term - usually one, two and five years. When a domain name expires, it is considered available and user's registrar will have no exclusive rights to that name anymore. Hence, the name is on the market for anyone to purchase.
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    What if I forget my password?
    If you forget your password, click on the "My Account" button at the top of domain page on the site. Then, click on the "Forgot your password?" link underneath the log in box and follow the remaining steps. You receive an e-mail that will allow you to enter a secured page on our site, where you can re-establish your password. Still Problem? just call us @ 01672710028
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    Can I host my own domain?
    Yes, you can host your own domain website or even look for web-hosting providers to do this for you.
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    What do I get if I buy a domain name from you?
    Web Forwarding (3 types!)
    Catch All E-mail Forwarding
    Up to 100 E-mail Forwarding Addresses
    Free Landing Page
    Brandable Name Servers
    No release fee (some charge $10)
    Change Contact Details
    Full Online Domain Management
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